Guest Services

Please contact our OPERATOR by dial ext. "0" for any assistance related to our guest rooms, services, and facilities.
 
ADAPTOR
International multi-sockets are available above your dressing table. Additional adaptors are available on request, please dial ext. "0".
 
AIR CONDITIONING
All guest rooms are fully air-conditioned. Individual controls enable guests to regulate temperature in the room. Balcony door must be properly closed to allow mechanism to function.
 
AIRLINE INFORMATION
For assistance with reservations of onward flights, please contact our Concierge by dial ext. "0".
 
AIRPORT TRANSFER
Airport transfer service are available 6 (six) hours before flight time at a nominal rate. Please contact our Concierge by dial ext. "0"
 
BANQUET / EVENTS/ MEETING
Please contact our Sales & Marketing Department from 09:00AM to 05:00PM.
 
BUSINESS SERVICES
Secretarial services and business facilities are available in Lobby Level.
 
CAR RENTAL
Please contact our Concierge by dial ext. "0".
 
CHECK-IN TIME
Check-in time is 02:00PM.
 
CHECK-OUT TIME
Check-out time is 12:00PM.
 
CREDIT CARD 
Hotel accepts payment by Visa, MasterCard, BCA and JCB.
 
CHEQUES
Personal Cheques are not accepted for payment.
 
CREDIT POLICY 
A cash deposit is required to cover transaction incurred during the guest’s stay unless the guest is either paying by an accepted credit card or prior credit arrangements have been made. Should you have any queries, please contact Reception by dial ext. "0".
 
CURRENCY EXCHANGE
Foreign Currency may be exchanged at Reception located on Lobby Level.
 
DO NOT DISTRUB PRIVACY
Upon placing the Do Not Disturb sign on your doorknob please also inform the our Operator if you wish full privacy. Be sure to advise while you wish to receive a call and change the sign on your door.
 
DRINKING WATER
Please do not drink tap water. Hotel provides Complimentary drinking  water in each guest room on dressing desk.
 
DRY CLEANING AND LAUNDRY SERVICE
Please contact Housekeeping Department before 09:00AM. They will arrange your laundry to be collected and return to you on the same day. Express Laundry is available as an additional charge.
 
DURIAN FRUIT
Durian Fruit are not permitted within the hotel’s premises.
 
ELECTRICITY SUPPLY
Hotel electricity supply is 220 volts. Razor outlet 220 volts.
 
EMERGENCY
Our Emergency
is monitored 24 hours in a day.  In the event of a fire do not use the elevators. Please review the fire instructions inside of guest room door.
 
EXTRA BED / PILLOWS / BLANKETS 
Should you require an extra bed in your room, additional pillows and blankets, please contact our Housekeeping by dial ext. "0".
Extra bed is available at additional charge.
 
FIRST AID
Please contact our Reception for First Aid assistance.
 
FORBIDDEN ITEMS
For the safety and comfort of all guests it is forbidden to have BB Guns, Firecrackers, and Fireworks on the premises. If any of these items are found they will be removed.
 
HAIR DRYER
Hair Dryer are available in guest bedrooms and are located in the bathrooms.
 
HOUSEKEEPING SERVICE
Should you require your room to be serviced at a specific time then please call our housekeeping department by dial ext. "0".
 
IRON
Iron sercive is available on request. Please dial ext. "0".
 
LOST PROPERTY
Please contact our Reception by dial ext. "0" should you have mislaid your belonging.
 
KEY CARDS
All guest rooms are fitted with key card system. If you require additional  room key, please contact our Reception by dial ext. “0”. 
 
LATE CHECK OUT
Subject to availability room at a nominal rate. please contact Reception by dial ext. “0”.
 
LOST PROPERTY
Any lost property found in the hotel is placed in Lost & Found storage. Please contact our Reception.
 
LUGGAGE
Should you require assistance with luggage please contact our Concierge by dial ext."0".
 
LUGGAGE STORAGE
Luggage storage is available at Reception upon check-out.
 
MASTER SWITCH
The master switch is activated by inserting your room key card in the Switch located on the wall at the entrance. Please remember to remove your key card when leaving your room.
 
MONEY CHANGER
Should you need money changer, please contact our Reception.
 
MOSQUE
Mushola is nearby. For more information, please contact our Concierge.
 
NEWSPAPER
Selections of  newspapers are provided in the Lobby Level. 
 
PARKING
Parking is provided free of charge. All vehicles parked in parking areas are placed there entirely at the owner’s risk.
 
PARTY AND SPECIAL EVENTS
Please contact our Operator by dial ext."0" to arrange your special events e.g. a Dinner, Birthday Treat, Anniversaries or any theme event. 

 
?PETS
For health and safety reasons, We regret to inform you that pets are not permitted on the premises at any time.
 
PHOTOCOPY
Please contact Operator for assistance.
 
QUEUES
To avoid early morning queues at Reception you may wish to settle your bill the night before at reception.
 
ROOM RESERVATION
Please contact our Reservation Department by dial ext."0" from 09:00AM to 05:00PM.
 
ROOM SERVICE
Room Service is available in 10:00AM to 10:30PM. Room Service menu can be found in your room.
 
ROOM UPGRADE
The hotel offers a selection of room types. Ask at Reception for more information.
 
SAFETY DEPOSIT BOXES
Safety Deposit Boxes are available in the room. Hotel is NOT responsible for money, jewelry or other valuables placed in the safe. The user’s guide is available in the Safety Deposit Box. Please leave the door open when checking out. It is extremely important that you should remember the personal identification number to access the safe.
 
SECURITY
For your own security, you are advised to lock your door, to use the safety latch for added protection and privacy. At the same time, please be cautions when admitting anyone to your room. Hotel is NOT responsible for money, jewelry or other valuables placed in the room.
 
SHUTTLE SERVICE
We operate a scheduled complimentary shuttle for hotel guests to and from the Lippo Cikarang area. Please contact our Concierge for schedule information. 
 
SMOKING POLICY
The Hotel is Non Smoking. Smoking is permitted only in designated smoking areas.
 
TAXIS - TRANSPORT
Should you require a meter taxi then please book in advance via our Concierge by dial ext. "0".
 
WAKE UP CALLS
Should you require a wake-up call please contact Reception.
 
WI-FI
Free limited wifi is provided in all public areas of the hotel.
 
WORSHIP
The kiblat arrow is located on the top of ceiling in your room. Prayer mats are available through Housekeeping.

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